You can ask us to delete your PRIVE account at any time, and you do not need to have the app installed to do so. We handle every request ourselves and confirm by email when it is done.
We will contact you on the phone number or email address on the account to confirm the request came from you before anything is deleted.
| Data | What happens |
|---|---|
| Phone number, name, email, gender, date of birth, profile photo | Deleted |
| Reservations and reservation history | Deleted |
| Reviews, ratings and complaints you submitted (including attached photos) | Deleted |
| Content you uploaded in the app | Deleted |
| Conversations with the Nera assistant | Deleted |
| Push notification tokens and notification preferences | Deleted |
| Activity history and QR activations | Deleted |
| Payment and invoicing records | Retained for the period required by applicable accounting and tax law, then deleted. These records are kept because the law requires it, not for any other purpose. |
| Aggregated statistics that can no longer identify you | May be retained |
If you only want to stop being billed, cancel your subscription in the app under Subscription, or through Google Play or the App Store if you subscribed there. Deleting your account does not automatically cancel a subscription billed by Google or Apple — cancel it in the relevant store as well.
If you do not want to delete your whole account, you can remove your profile photo and individual reviews directly in the app, and turn off any notification category you do not want.
Write to prive.support@gmail.com. See also our Privacy Policy.